When I was younger (I'd say around grade school), I wanted to become a successful lawyer. We have L.A. Law to thank for that. As the years progressed, I became more exposed to current events and politics. Therefore decided that this ambition bordered on naivety. After all, there's no such thing as pro-bono in The Philippines. Fast forward to college and the present, law seemed so ridiculous to take seriously...I blame Ally McBeal for that. So I switched "professions" and wanted to be a doctor instead. A second after watching the big shot doctor with no eye bags and dark rings around her eyes, I decided Medicine will never be my line since I flinch at the sight of blood and become nauseous around yucky, slimy things that resemble anything close to a person's innards. UGH.
Then I resorted to focusing on the plot instead. McDreamy. McSteamy. Dr. Chase. All those hot doctors who don't seem to break into a sweat and still always manage to hook up with the lead doctor/assistant nurse/sexy married patient. Realistic? Not at all! Inspiring? Yeah, maybe. Only on TV! It's not as if we can have on-call steamy make-out sessions anywhere in the vicinity of our work area, right? There IS such a thing called the Ethics Line in real life; plus employees can't use witty & sarcastic humor to wee him/her-self out of a seriously expensive law suits, can they? We all know it's just TV. Purely for entertainment purposes only.
Well, folks. (Oops sorry. I'm starting to ramble again.) I was recently treated to my own dose of hospital Reality TV and have piccies to prove it. I had to rush the BF to the ER `cause of chest pains. He was set to fly back to Deutschland that night but I refused to let him get on that plane without being checked out first.
The damage? Schatzi left the hospital 6,000 euros poorer. BOO. That's one round trip ticket for me to Europe! Double Boo.
Exhibit A - Expensive photos of my Schatzi taken with 100M megapixel-ish machine (a.k.a CT Angiogram).
This shiat costs 130K, no joke indeed.
Suffice to say, the Philippine Medical System seems to be caught in its own filthy red tape (or whatever you call it). And to think the hospital was considered one of the leading medical institutions in the country! Whatever. I still think they have to learn a thing or two (or three!) about service. I feel sorry for their "Vision/Mission/Service philosophy" posted on almost every wall in every floor.
It's really annoying especially for people who live, breathe (and teach) Exceptional Customer Service. It's uber disappointing not to experience the real thing in your own country, when more than half of the people in US and other foreign countries are treated to the best service care of your usual Filipino Call Center Agent! ARGH. It was a super duper let down on my part.
So anyhoo, I actually went out of my way and spent a good 10 minutes filling out the hospital's Customer Feedback form. A form in which I requested for myself, mind you, coz it wasn't freely given. I just hope that sooner or later these institutions (and other government agencies as well) realize that they are WAY BEHIND other emerging Asian countries. Get with the program!! Wake up and smell the stench, guys!
Shame on you all! We should practice what we preach! Whatever happened to Filipinos were naturally hospitable trait we put in most of our brochures? Someone tell me what is happening to our country. SIGH.
With that out of my chest. I think I will write about how Heroes, ANTM and Project Runway affect my daily grind in another entry. That calls for another blog of its own.
Toodles, gang.
